Pegasystems imayambitsa Maulendo Otsatira-Best-Action Customer. Yankho lake limayesa chochitika chilichonse paulendo wamakasitomala, limapereka chidziwitso pakugwira bwino ntchito kwa ma touchpoints ndikuthandizira AI kukhathamiritsa kupeza ndi kusunga makasitomala.
Maulendo a Makasitomala Otsatira-Best-Action amaphatikiza zodzichitira zokha kuti muyeze kuchita bwino kwa sitepe iliyonse paulendo wamakasitomala. Mwachitsanzo, ulendowu umayamba pomwe kasitomala angakhudze tsamba la kampani. Yankho limapangitsa kuti zitheke kulumikiza chochitikacho ku chimodzi kapena zingapo. Ganizirani zoyambitsa zokambirana zachatbot kapena kupangira tsamba lawebusayiti. Mayankho a kasitomala pazochitika zotere amalembedwa zokha. Izi zimapangitsa kuyesa zochita zosiyanasiyana ndikupeza ndikulemba njira yabwino kwambiri.
AI pamwamba
Kupeza njira yabwinoyi kumathandizidwa ndi AI. Next-Best-Action Customer Journeys imavomereza ndikukonza zonse zofunikira zamakasitomala kuti adziwe chomwe chayankhira chochitika. AI ikupereka mayankho ogwira mtima kuti asunge makasitomala omwe angakhalepo komanso omwe alipo panjira yomwe mukufuna. Izi zimapangitsa kukhala kotheka, mwachitsanzo, kupeza nthawi yabwino yofikira mtsogoleri ndi malingaliro ogulitsa.
Next-Action Customer Journeys ndi gawo la Pega Customer Decision Hub, yankho lalikulu la mapulogalamu. Decision Hub yakhala ikuthandizira kuyeza ndi kukhathamiritsa maulendo amakasitomala kwakanthawi tsopano. Mtengo wowonjezera wa Ulendo Wotsatira-Best-Action Customer Journey ndi AI. Kupeza ulendo wabwino sikudalira nthawi yambiri, kuyesa pamanja.