I-Pegasystems isungula i-Next-Best-Action Customer Journeys. Isisombululo silinganisa isiganeko ngasinye kuhambo lwabathengi, sibonelela ngengqiqo ekusebenzeni kweendawo zokuchukumisa kunye ne-leverages i-AI ukunyusa ukufunyanwa kwabathengi kunye nokugcinwa.
Okulandelayo-Okulandelayo-Inyathelo loMthengi Uhambo lubandakanya ukuzenzekelayo ukulinganisa ukusebenza kwenyathelo ngalinye kuhambo lwabathengi. Umzekelo, olo hambo luqala ukusuka xa umntu onokuthi akhubeke kwiwebhusayithi yenkampani. Isisombululo senza ukuba sikwazi ukudibanisa isiganeko kwisenzo esinye okanye ngaphezulu. Cinga ngokuqala incoko ye-chatbot okanye ucebise iphepha elithile lewebhusayithi. Impendulo yomthengi kwizenzo ezinjalo irekhodwa ngokuzenzekelayo. Oku kwenza kube lula ukuvavanya izenzo ezahlukeneyo kunye nokufumana kunye nemephu eyona ndlela isebenzayo.
I-AI kwisiseko
Ukufumana le ndlela ifanelekileyo ixhaswa nge-AI. I-Next-Best-Action Customer Journeys iyayamkela kwaye iqhube zonke iinkcukacha zabathengi ezifanelekileyo ukuchonga unobangela wokuphendula kwisiganeko. I-AI icebisa iimpendulo ezisebenzayo ngakumbi ukugcina abathengi abanokubakho kunye nabakhoyo kwindlela oyifunayo. Oku kwenza ukuba kwenzeke, umzekelo, ukufumana amaxesha afanelekileyo okusondela kwisikhokelo kunye nesiphakamiso sokuthengisa.
Okulandelayo-Okulandelayo-Inyathelo loMthengi Uhambo luyingxenye ye-Pega Customer Decision Hub, isisombululo se-software esiphezulu. I-Decision Hub yenze ukuba kwenzeke ukulinganisa kunye nokwandisa uhambo lwabathengi ixesha elithile ngoku. Ixabiso elongeziweyo lohambo loMthengi oluzayo ngoku oluzisiweyo ngokulandelayo yi-AI. Ukufumana uhambo olulolona lufanelekileyo akuxhomekeke kancinci kwixesha elide, uvavanyo lwezandla.