I-Pegasystems yethula i-Next-Best-Action Customer Journeys. Isixazululo sikala wonke umcimbi ohambweni lwamakhasimende, sinikeza ukuqonda ekusebenzeni kahle kwezindawo zokuthinta futhi sisebenzisa i-AI ukuze kuthuthukiswe ukutholwa nokugcinwa kwamakhasimende.
I-Next-Best-Action Customer Journeys ihlanganisa okuzenzakalelayo ukuze kukalwe ukusebenza kahle kwesinyathelo ngasinye ohambweni lwekhasimende. Isibonelo, lolo hambo luqala kusukela lapho ikhasimende elingaba khona lifika kuwebhusayithi yenkampani. Isixazululo senza kube nokwenzeka ukuxhuma umcimbi nesenzo esisodwa noma ngaphezulu. Cabanga ngokuqala ingxoxo ye-chatbot noma ukuncoma ikhasi lewebhusayithi elithile. Impendulo yekhasimende ezenzweni ezinjalo irekhodwa ngokuzenzakalelayo. Lokhu kwenza kube nokwenzeka ukuhlola izenzo ezihlukene kanye nokuthola nokubeka imephu indlela ephumelela kakhulu.
I-AI endaweni
Ukuthola le ndlela elungile kusekelwa nge-AI. I-Next-Best-Best-Action Customer Journeys yamukela futhi icubungule yonke idatha yekhasimende efanelekile ukuze kuhlonzwe imbangela yempendulo kumcimbi. I-AI iphakamisa izimpendulo ezisebenza kahle kakhulu ukugcina amakhasimende angaba khona nakhona esendleleni efiswayo. Lokhu kwenza kube nokwenzeka, ngokwesibonelo, ukuthola izikhathi ezifanelekile zokusondela kwabaholayo ngesiphakamiso sokuthengisa.
I-Next-Best-Action Customer Journeys iyingxenye ye-Pega Customer Decision Hub, isisombululo sesofthiwe esihlanganisa konke. I-Decision Hub ibikwenza kube nokwenzeka ukukala nokuthuthukisa uhambo lwamakhasimende isikhathi eside manje. Inani elingeziwe Lohambo Lwekhasimende Olwethulwa Ngokulandelayo Olwengcono Kakhulu manje yi-AI. Ukuthola uhambo olufanele akuncikile kakhulu ekuhloleni okuthatha isikhathi okwenziwa ngesandla.