Remove Fixmypc.help advertisement

Fixmypc.help is a website that is involved in an adware advertising campaign. Adware programs redirect the web browser to fixmypc.help advertisements to trick users into installing SafeSoft PC Cleaner (PUP.Optional.SafeSpotPCCleaner) software they do not need. These websites are known scam websites, familiar for many malware researchers. All carry the same layouts, with obvious misleading statements.

Not only adware is responsible for the Fixmypc.help pop-up ads. On the Internet, ad networks can also redirect your browser to Fixmypc.help. Some websites redirect users through ad networks to generate revenue. Therefore your browser may end up on the Fixmypc.help site.

I recommend that you check your computer for adware with Malwarebytes. Malwarebytes is free to check your computer for adware. If adware is found on your computer, you can use Malwarebytes to remove it for free.

This way, you will not run the risk of unwanted advertisements from Fixmypc.help and other sites that hijack your browser again.

Remove SafeSpot PC Cleaner with Malwarebytes

I advise you to remove SafeSpot PC Cleaner with Malwarebytes. Malwarebytes is a complete adware removal tool and free to use.

Adware leaves traces such as malicious files, registry keys, scheduled tasks on your device, make sure to completely remove unwanted ads from Fixmypc.help with Malwarebytes.

Download Malwarebytes

Install Malwarebytes, follow on-screen instructions. Click Scan to start a malware-scan.

Wait for the Malwarebytes scan to finish. Once completed, review the PUP.Optional.SafeSpotPCCleaner detections.

Click Quarantine to continue.

Reboot Windows after all the adware detections are moved to quarantine.

You have now successfully deleted adware that is responsible for Fixmypc.help advertisement from your computer.

Remove Fixmypc.help from Google Chrome

1. Open Google Chrome.
2. In the top-right corner, expand the Chrome menu.
3. In the Google Chrome menu, open Settings.
4. At the Privacy and Security section, click Site settings.
5. Open the Notifications settings.
6. Remove Fixmypc.help by clicking the three dots on the right next to the Fixmypc.help URL and click Remove.

Remove Fixmypc.help from Android

1. 1. Open Google Chrome
   2. In the top-right corner, find the Chrome menu.

1. In the menu tap Settings, scroll down to Advanced.
2. In the Site Settings section, tap the Notifications settings, find the Fixmypc.help domain, and tap on it.
3. Tap the Clean & Reset button and confirm.

Remove Fixmypc.help from Firefox

1. Open Firefox
2. In the top-right corner, click the Firefox menu (three horizontal stripes).
3. In the menu go to Options, in the list on the left go to Privacy & Security.
4. Scroll down to Permissions and then to Settings next to Notifications.
5. Select the Fixmypc.help URL from the list, and change the status to Block, save Firefox changes.

Remove Fixmypc.help from Internet Explorer

1. Open Internet Explorer.
2. In the top right corner, click on the gear icon (menu button).
3. Go to Internet Options in the menu.
4. Click on the Privacy tab and select Settings in the pop-up blockers section.
5. Find the Fixmypc.help URL and click the Remove button to remove the domain.

Remove Fixmypc.help from Edge

1. Open Microsoft Edge.
2. In the top right corner, click on the three dots to expand the Edge menu.
3. Scroll down to Settings, scroll further down to Advanced Settings
4. In the Notification section click Manage.
5. Click to Disable the on switch for the Fixmypc.help URL.

Remove Fixmypc.help from Safari on Mac

1. Open Safari. In the top left corner, click on Safari.
2. Go to Preferences in the Safari menu, now open the Websites tab.
3. In the left menu click on Notifications
4. Find the Fixmypc.help domain and select it, click the Deny button.

Remove malware with Sophos HitmanPRO

In this second malware removal step, we will start a second scan to make sure there are no malware remnants left on your computer. HitmanPRO is a cloud scanner that scans every active file for malicious activity on your computer and sends it to the Sophos cloud for detection. In the Sophos cloud both Bitdefender antivirus and Kaspersky antivirus scan the file for malicious activities.

Download HitmanPRO

When you have downloaded HitmanPRO install the HitmanPro 32-bit or HitmanPRO x64. Downloads are saved to the Downloads folder on your computer.

Open HitmanPRO to start installation and scan.

Accept the Sophos HitmanPRO license agreement to continue. Read the license agreement, check the box and click on Next.

Click the Next button to continue Sophos HitmanPRO installation. Make sure to create a copy of HitmanPRO for regular scans.

HitmanPRO begins with a scan, wait for the antivirus scan results.

When the scan is done, click Next and activate the free HitmanPRO license. Click on Activate Free license.

Enter your e-mail for a Sophos HitmanPRO free thirty days license. Click on Activate.

The free HitmanPRO license is successfully activated.

You’ll be presented with the malware removal results, click Next to continue.

Malicious software was partially removed from your computer. Restart your computer to complete removal.

Bookmark this page when you reboot your computer, you need to continue to the next steps.

Continue to the next step to remove unwanted browser settings from Chrome, Firefox, or Microsoft Edge

Uninstall extension from Google Chrome

Open the Google Chrome browser. In the address bar type: chrome://extensions/. Verify all listed browser extensions.
If you notice an installed extension you do not know or do not trust, click the Remove button to uninstall the extension from Google Chrome.

Uninstall add-on from Mozilla Firefox

Open the Firefox browser. In the address bar type: about:addons. Verify all installed Firefox add-ons.
If you notice an installed add-on you do not know or do not trust, click the Remove button to uninstall the add-on from Firefox.

Uninstall extension from Microsoft Edge

Open the Edge browser. In the address bar type: edge://extensions. Verify all installed Microsoft Edge extensions.
If you notice an installed extension you do not know or do not trust, click the Remove button to uninstall the extension from Microsoft Edge.

Continue to the next step to reset the Chrome, Firefox, or Microsoft Edge web browser (optional)

If you still have problems with the web browser consider a full reset of the web browser.

Reset Google Chrome

In the Google Chrome address bar type, or copy and paste: chrome://settings/resetProfileSettings

Click the Reset Settings button to fully reset Google Chrome to the default settings. When you are done restart the Chrome browser.

Reset Mozilla Firefox

In the Firefox address bar type, or copy and paste: about:support
Click the Refresh Firefox button to fully reset Firefox to the default settings. When you are done restart the Firefox browser.

Reset Microsoft Edge

In the Microsoft Edge address bar type, or copy and paste: edge://settings/resetProfileSettings
Click the Refresh button to fully reset Edge to the default settings. When you are done restart the Microsoft Edge browser.

Your Windows computer is now free from adware, malware, and unwanted programs. If you still have problems ask for my help using the comments.

Uninstall Fixmypc.help adware from Mac

Remove Fixmypc.help with Malwarebytes for Mac

In this first step for Mac, you need to remove adware that is accountable for the Fixmypc.help advertisements using Malwarebytes for Mac. Malwarebytes is the most reliable software to remove unwanted programs, adware, and browser hijackers from your Mac. Malwarebytes is free to detect and remove malware on your Mac computer.

Download Malwarebytes (Mac OS X)

You can find the Malwarebytes installation file in the Downloads folder on your Mac. Double click the installation file to begin.

Follow instructions in the Malwarebytes installation file. Click the Get Started button.

Where are you installing Malwarebytes on a personal computer or on a work computer? Make your choice by clicking any of the buttons.

Make your choice to either use the Free version of Malwarebytes or the Premium version. The premium versions include protection against ransomware and offer real-time protection against malware.
Both Malwarebytes free and premium are able to detect and remove malware from your Mac.

Malwarebytes needs “Full Disk Access” permission in Mac OS X to scan your harddisk for malware. Click Open Preferences.

In the left panel click on “Full Disk Access”. Check the Malwarebytes Protection and close the settings.

Go back to Malwarebytes and click the Scan button to begin scanning your Mac for malware.

Click on the Quarantine button to delete the found malware.

Reboot your Mac to complete the malware removal process.

When the removal process is done, continue to the next step.

Continue to the next step to remove unwanted browser settings from Safari, Chrome, or Firefox (Mac)

Uninstall Extension from Safari for Mac

Open the Safari browser. In the left top corner click on Safari. In the Safari menu click on Preferences. Open the “Extensions” tab.
Click on the extension you would like to remove, make sure to check any installed Safari extension, and click on “Uninstall”.

Uninstall Extension from Google Chrome for Mac

Open the Google Chrome browser on Mac. In the address bar type: chrome://extensions/. Verify all listed browser extensions.
If you notice an installed extension you do not know or do not trust, click the Remove button to uninstall the extension from Google Chrome.

Some malware programs create policy’s to prevent users from resetting browser configurations such as the web browser’s homepage and the search engine. If you cannot change your homepage or search engine in the Google Chrome browser you might want to remove the policies created by the malware to restore the browser’s configurations.

Remove unwanted profile from your Mac

First, you need to remove unwanted profiles from your Mac, follow the steps.

Click the Apple symbol () in the top left corner on Mac OS X, click on “Preferences” in the menu bar, and select “Profiles”. If profiles don’t exist you do not have any malicious profile installed on your Mac.

Select the “AdminPrefs“, “Chrome Profile“, or “Safari profile” and delete it.

Next, you need to check if there are policies created for Google Chrome. Open the Chrome browser, in the address bar type: chrome://policy.
If there are policies loaded into the Chrome browser, follow the steps below to remove the policies.

On the Applications folder on your Mac, go to Utilities and Open the Terminal application.

Enter the following commands in the Terminal application, press ENTER after each command.

Remove “Managed by your Organization” from Google Chrome on Mac

Some adware and malware on Mac force the browser’s homepage and search engine using a setting known as “Managed by your organization”. If you see the browser extension or settings in Google chrome is forced using the “Managed by your organization” setting, follow the steps below.

Make sure to bookmark this webpage and open it in another web browser, you need to Quit Google Chrome.

On the Applications folder on your Mac, go to Utilities and Open the Terminal application.

Enter the following commands in the Terminal application, press ENTER after each command.

Restart Google Chrome when you are done.

Uninstall Add-on from Mozilla Firefox for Mac

Open the Firefox browser. In the address bar type: about:addons. Verify all installed Firefox add-ons.
If you notice an installed add-on you do not know or do not trust, click the Remove button to uninstall the add-on from Firefox.

Your Mac should be free of adware, malware, and Fixmypc.help advertisements. If you still need help you ask for my help in the comments.